Privacy Policy

1. Introduction

ISB Originals ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile application.

2. Information We Collect

2.1 Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Personal Information: Name, email address, phone number
• Shipping Information: Delivery address, city, state
• Payment Information: Processed securely by Paystack (we do not store card details)
• Communication Data: Messages you send through our support chat

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device information (type, operating system)
• Browser type and version
• IP address and approximate location
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and support requests
• Send promotional emails (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Payment processors (Paystack), delivery partners, email services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security assessments
• Limited access to personal data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

To exercise these rights, contact us at hello@isb.ng

7. Email Marketing & Communications

7.1 How We Collect Email Addresses

We collect email addresses only through legitimate opt-in methods:

• Coming Soon Page: Users voluntarily enter their email at isb.ng/coming-soon to be notified about new collections
• Account Registration: When you create an account on our website
• Checkout Process: When you place an order (required for order updates)
• Newsletter Signup: When you explicitly subscribe to our newsletter

We do NOT purchase, rent, or acquire email lists from third parties.

7.2 Types of Emails We Send

Transactional Emails (sent automatically based on your actions):

• Order confirmations and receipts
• Shipping and delivery notifications
• Payment reminders for pending orders
• Password reset requests
• Account security alerts

Marketing Emails (sent only with your consent):

• New collection announcements
• Product launches and restocks
• Exclusive offers and promotions
• Style guides and fashion content

7.3 Your Email Preferences

You can manage your email preferences at any time:

• Unsubscribe: Click the "Unsubscribe" link at the bottom of any marketing email
• Unsubscribe Page: Visit isb.ng/unsubscribe
• Contact Us: Email hello@isb.ng to update your preferences

Note: Unsubscribing from marketing emails will not stop transactional emails related to your orders or account security.

7.4 Email Service Provider

We use Mailgun, a reputable email service provider, to send our emails. Mailgun processes your email address solely to deliver our messages and does not use your data for any other purpose. You can review Mailgun's Privacy Policy for more information.

8. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze website traffic
• Provide personalized content

You can control cookies through your browser settings.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@isb.ng
• Address: Lagos, Nigeria